NeoScan Manual Part G: Appendix II: Troubleshooting - Revision history

Asabet: /* NeoScan Optical Bench Manager Program Not Responding */

2017-03-09T17:09:39Z

‎NeoScan Optical Bench Manager Program Not Responding

Asabet: /* NeoScan Optical Bench Manager Program Not Responding */

2017-03-09T17:09:24Z

‎NeoScan Optical Bench Manager Program Not Responding

Asabet: /* NeoScan Optical Bench Manager Program Not Responding */

2017-03-09T16:58:48Z

‎NeoScan Optical Bench Manager Program Not Responding

Asabet: /* Incorrect Working Folder (Directory) = */

2017-03-09T16:50:11Z

‎Incorrect Working Folder (Directory) =

Asabet: /* = Translation Stage Has Hung Up */

2017-03-09T16:42:48Z

‎= Translation Stage Has Hung Up

Asabet: /* Translation Stage Not Responding */

2017-03-09T16:42:14Z

‎Translation Stage Not Responding

Asabet: /* Translation Stage Not Responding */

2017-03-09T16:41:54Z

‎Translation Stage Not Responding

Asabet: /* Translation Stage Not Responding */

2017-03-09T16:41:16Z

‎Translation Stage Not Responding

Show changes

Asabet: /* Translation Stage Not Responding */

2017-03-09T16:25:36Z

‎Translation Stage Not Responding

Asabet: /* Appendix II: Troubleshooting */

2017-03-09T16:24:45Z

‎Appendix II: Troubleshooting

← Older revision		Revision as of 17:09, 9 March 2017
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−	<center>[[Image:neoscanfig_A_II_14.png\|thumb\|~~right~~\|300px\|<i><b>Figure A-II.14</b>: Warning massage for missing AD and DA addresses..</i>]]</center>	+	<center>[[Image:neoscanfig_A_II_14.png\|thumb\|center\|300px\|<i><b>Figure A-II.14</b>: Warning massage for missing AD and DA addresses..</i>]]</center>

	To solve the problem,		To solve the problem,

@@ Line 370: / Line 370: @@
 === [[NeoScan]] Optical Bench Manager Program Not Responding ===
-[[Image:neoscanfig_A_II_14.png|thumb|right|300px|<i><b>Figure A-II.14</b>: Warning massage for missing AD and DA addresses..</i>]] When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a warning as shown in Figure AII-14. Or sometimes NoeScan Optical Bench Manager program does not respond.
+When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a warning as shown in Figure AII-14. Or sometimes NoeScan Optical Bench Manager program does not respond.
 To solve the problem,

@@ Line 370: / Line 370: @@
 === [[NeoScan]] Optical Bench Manager Program Not Responding ===
-When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a warning as shown in Figure AII-14. Or sometimes NoeScan Optical Bench Manager program does not respond.
+[[Image:neoscanfig_A_II_14.png|thumb|right|300px|<i><b>Figure A-II.14</b>: Warning massage for missing AD and DA addresses..</i>]] When the A/D and D/A convertor drivers are not detected by the system, NoeScan Optical Bench Manager program prompts a warning as shown in Figure AII-14. Or sometimes NoeScan Optical Bench Manager program does not respond.
 To solve the problem,
-.	Turn off the [[NeoScan]] system and turn it on again.
+<ol>
-.	Reboot the control computer.
+<center>
-.	Go to Window Application (Program) or “Measurement Computing” folder and click on “Instacal” (Figure A-II.15).
+<center>
-.	You may be prompted with a message box as shown in Figure A-II.16 saying that the previous board name has not been deleted. Press “OK” button.
+<center>
-.	The “Instacal” driver interface will list A/D and D/A board names – e.g. USB-1608FS board and USB-3114 (Figure A-II.17).
+<center>
-.	Select USB-3114 and double click on it.
+<center>
-.	In USB-3114 Board Configuration window use the dropdown list and set at the D/A Ranges to +/-10V (default is 0-10V)as shown in Figure A-II-18.
+<ol type="a">
+<li>
-.	Close “Instacal” driver interface and open [[NeoScan]] Optical Bench Manager program.
+<p>
 Double click on program “MCCRegistryFix3.exe”. You can find it in C:\ProgramData folder.
-.	If the “Instacal” driver interface does not list A/D and D/A board names as indicated in Figure A-II-19.
+</p>
+</li>
-a.	Double click on program “MCCRegistryFix3.exe”. You can find it in C:\ProgramData folder.
+<li>
+<p>
-b.	Unplug the USB cable from the [[NeoScan]] Optical Mainframe.
+Unplug the USB cable from the [[NeoScan]] Optical Mainframe.
+</p>
-c.	Plug the USB cable from the [[NeoScan]] Optical Mainframe.
+</li>
+<li>
-d.	Run “Instacal” program again.
+<p>
 Plug the USB cable from the [[NeoScan]] Optical Mainframe.

@@ Line 282: / Line 282: @@
 <center>[[Image:neoscanfig_A_II_8.png|thumb|center|400px|<i><b>Figure A-II.8</b>: Cor.</i>]]</center>
-=== Incorrect Working Folder (Directory) ====
+=== Incorrect Working Folder (Directory) ===
 Make sure NoeScan Mapping Utility or [[NeoScan]] Plot Utility programs are pointing to the correct working folder (Figure A-II.9).

@@ Line 217: / Line 217: @@
 </ul>
-=== Translation Stage Has Hung Up ==
+=== Translation Stage Has Hung Up ===
 When the XY Linear Translation Stage hits the edge sensors of the base, it will hang up and stops functioning (see section A.4). In this situation,

@@ Line 182: / Line 182: @@
 Consequently, the user is prompted with warning message as shown in Figure A-II.6.
-<center>[[Image:neoscanfig_A_II_6.png|thumb|center|400px|<i><b>Figure A-II.6</b>: Dialog window when Translation Stage is not responding.</i>]]</center>
+<center>[[Image:neoscanfig_A_II_6.png|thumb|center|350px|<i><b>Figure A-II.6</b>: Dialog window when Translation Stage is not responding.</i>]]</center>
 Therefore,
-</ol>
+<ol>
 <li>
 <p>

@@ Line 167: / Line 167: @@
 If [[NeoScan]] Mapping Utility cannot communicate with the translation stage system, then
-</ul>
+<ul>
 <li>
 The power is off.